Shipping FAQs

​Do you offer free shipping?

We do offer free standard ground shipping for all orders over $29. To meet the $29 minimum, your cart total must be $29 after discounts. Free shipping is typically 3-5 business days once we ship out…

Updated 1 month ago

​How does shipping work?

We do our best to ship out your orders as soon as possible. Within the United States, all shipping is free with a $29 order minimum and you will typically receive your order within 3-5 business days.…

Updated 1 month ago

My package is being sent to the wrong address, how do I correct that?

Please contact us and we can try to edit it before it leaves the warehouse. To contact us on your desktop, please hit the "Contact" button in the top right corner of your screen. On a mobile device h…

Updated 1 month ago

Am I responsible for customs/duties fees?

Duties and customs fees imposed by the destination country are the responsibility of the customer. Unfortunately we are unable to give advice as to whether your destination country will impose a cust…

Updated 7 months ago

What is the standard international shipping time?

Standard shipping time is typically 1-3 weeks, depending on customs. The tracking number that we emailed you is the best source for the most accurate delivery timeline. However please let reach out t…

Updated 1 month ago

Where's my package and how do I track it?

The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates. Please contact us about this on your desktop by hitting the "Contact" button…

Updated 1 month ago

My package says it was delivered but I can't find it. What is the next step?

The next step is to reach out to the local courier that made the final delivery. It is typical for DHL to hand off to the local courier(USPS in the US). You can find that tracking code in top right-h…

Updated 1 month ago

What is the standard shipping time in the US?

Standard shipping time is 3-5 business days once it is en route. The tracking number that we emailed you is the best source for the most accurate delivery timeline. Please let reach out to our care t…

Updated 1 month ago

What countries do you not ship to?

We ship to almost all countries but each country has it's own customs rules and regulations that can delay or stop shipments. If you run into problems with receiving your shipment or you don't receiv…

Updated 1 month ago

Where to buy Perfect Keto products in stores?

Great question and we are so glad you are asking. At this time we are not currently widely available in retail outlets however you can get Free US Domestic delivery on any order over $29 via our onli…

Updated 3 months ago

My package tracking is not updating, where's my package?

Tracking typically takes 24 hours to update, but it is not uncommon for tracking to take 2-3 days to update. COVID-19 is creating shipping delays up to 3-5 business days. Please read how Covid-19 mig…

Updated 1 month ago

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