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Orders Issues & Returns
Order Cancels, Returns & Exchanges
How do I cancel my order?
How do I return my product?
What is your return and exchange policy?
My order is already shipped, can I still cancel?
My order keeps getting cancelled, why?
Discount Code Questions
I found a discount code after I ordered, can you apply it?
Why isn't my discount code working?
Do you offer a Military Discount?
What if my discount code didn't work?
Why isn't my Amazon discount code working?
Support
What do I do if your site is down?
How do I contact customer support?
How To Clear My Shopping Cart?
My product arrived damaged, what do I do?
Do you have phone support?
I ordered my product on Amazon but your website is cheaper, can you refund me the difference?
Samples
Promotions
Shipping FAQs
Do you offer free shipping?
My package is being sent to the wrong address, how do I correct that?
Am I responsible for customs/duties fees?
What is the standard international shipping time?
How does shipping work?
Where's my package and how do I track it?
My package says it was delivered but I can't find it. What is the next step?
What is the standard shipping time in the US?
What countries do you not ship to?
Where to buy Perfect Keto products in stores?
My package tracking is not updating, where's my package?
Rewards, Subscriptions & Accounts
How do I cancel a subscription?
How do I access my account?
How do I earn and redeem points?
How do I change the order frequency for my subscription?
How do I edit my subscription?
How do subscriptions work?
What is Perfect Keto Rewards+?
How do I update my credit card on my account?
Perfect Keto Product FAQs
General Product Questions
What are your natural flavors?
Which products will break my fast?
Can I use your products with hot water?
Are your products organic?
Can Perfect Keto products be used together?
What liquid should I mix with the products?
What products have caffeine?
Are your products gluten-free?
Are your products vegan?
Can I bring your powdered products on airplanes?
Are your products kosher?
Perfect Keto Cookies
How many net carbs are in Keto Cookies?
What is Allulose and why are you using it in Keto Cookies?
Will Keto Cookies break a fast?
What is Erythritol and why are you using it in Keto Cookies?
What makes Keto Cookies unique?
Perfect Keto Keto Bars
Can I find Keto Bars in any stores?
What makes Keto Bars better than other bars?
Can I buy a single keto bar?
What if my Keto Bars arrive melted?
When do Keto Bars expire?
Perfect Keto Nut Butter
Perfect Keto Base
Perfect Keto Electrolytes
Do I need to follow a ketogenic diet to receive the benefits of Perfect Keto Electrolytes?
How do I best use Perfect Keto Electrolytes?
Perfect Keto Whey
Perfect Keto Nola Bars
What is Allulose and why are you using it in Perfect Keto Nola Bars?
Are the nuts used in Nola Bars fried in vegetable oils?
Are Nola Bars keto-friendly?
What makes Nola Bars unique?
Can I use Nola Bars as a meal replacement?
How many net carbs are in Perfect Keto Nola Bars?
Do Nola Bars need to be refrigerated?
How many Nola Bars are in a box?
How are Nola Bars sweetened?
SuperFat Keto Nut Butter
What is the shelf life of SuperFat Keto Nut Butters?
Do the SuperFat Keto Nut Butters need to be refrigerated after opening?
How many net carbs per serving?
What are the ingredients in SuperFat Keto Nut Butter?
Do all of your flavors contain almonds?
Are the nuts raw or roasted?
How many servings in a jar?
Beauty + Sleep Collagen
How do I use Beauty+Sleep Collagen?
Does Beauty+Sleep Collagen contain melatonin?
What are the ingredients in Beauty+Sleep Collagen?
Is Beauty+Sleep Collagen dairy-free?
When should I use Beauty+Sleep Collagen?
Does Beauty+Sleep Collagen help with sleep?
Is Beauty+Sleep Collagen gluten-free?
Perfect Keto Cereal
The Ketogenic Diet FAQs
Meal Planning
Keto Beginners
Weight Loss
Ketosis 101
How do I get my ketone levels higher?
Is Cyclic Keto an effective strategy?
What is Keto-Adaptation?
What is insulin sensitivity?
Keto Side Effects
Keto Safety
Exercise
Keto Benefits
Keto Supplements
Affiliates & Wholesalers
Rewards, Subscriptions & Accounts
How do I cancel a subscription?
Follow these steps to cancel your subscription: Step 1: Login to your account using the link below: https://shop.perfectketo.com/account/login Step 2: Click 'Your Subscription" in the top panel Step…
How do I access my account?
Access your account here: https://shop.perfectketo.com/account/login Having trouble? There are three reasons why you may not be able to access your account: Your password is incorrect Reset your pass…
How do I earn and redeem points?
UPDATE: We are closing the points program. After April 15, 2023 purchases will no longer be eligible for earning points. Points will then be redeemable until April 15, 2024. Purchases are no longer e…
How do I change the order frequency for my subscription?
We make it very easy to change how often you receive your subscribe & save orders. Here are the quick steps: 1. Log into your Account Portal 2. In the top panel, click on "Your Subscription" 3. On th…
How do I edit my subscription?
Login to your store account here: https://shop.perfectketo.com/account/login Under "Your Subscriptions" Tab, you can edit: Next order date. Swap out products. Change shipping intervals and dates. Ski…
How do subscriptions work?
Save time and money with a Perfect Keto product subscription. By subscribing, you are enabling a recurring shipment of any of your favorite products, so it arrives when you need it most. Choose your…
What is Perfect Keto Rewards+?
UPDATE: We are closing the points program. After April 15, 2023 purchases will no longer be eligible for earning points. Points will then be redeemable until April 15, 2024. Perfect Keto Rewards+ or…
How do I update my credit card on my account?
We have been experiencing a temporary glitch in our billing system that is preventing our subscribers from updating their card on file in their Account Manager. If the glitch is affecting you, you wi…
