Order Cancels, Returns & Exchanges

​How do I cancel my order?

The best way is to Contact Us and we will try to cancel your order for you if it has not been sent out yet. If you're order already shipped out, don't worry! We can email you a return shipping label…

Updated 2 years ago

​What is your return and exchange policy?

We accept returns for a full refund or replacement on any product purchased in the last 30 days - even if it has been opened. Still having trouble? If you're still having trouble finding your answer…

Updated 2 months ago

How do I return my product?

We are happy to accept returns for any reason within 30 days of purchase - even if it has been opened. To contact our Care Team, just click "Contact" in the top right corner (for mobile, click contac…

Updated 2 months ago

My order is already shipped, can I still cancel?

Of course! We are more than happy to set you up with a return for any reason within 30 days. To get a return shipping label and to get setup with a return, please send us an email to help@perfectketo…

Updated 2 months ago

My order keeps getting cancelled, why?

It sounds like your order may have tripped an automatic fraud filter. Please contact us and we'll be happy to take a look at this for you. To contact us on your desktop hit the "Contact" button in th…

Updated 3 years ago