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How is Covid-19 impacting shipping times?

Tyler Yannes Updated by Tyler Yannes

The Covid-19 Pandemic has been impacting some shipping times for customers depending on their region.

For customers in the United States, we're now expecting most orders to arrive within 4-7 business days, up from 3-5 business days. Some orders are experiencing longer delays and that is dependent upon your local USPS carrier's strain. With stay-at-home orders in place, all shipping partners we use (DHL, USPS) are experiencing a 50% increase in orders which results in delays system-wide.

Since shipping times are outside of our control, we are doing everything we can to optimize the experience for all of our customers and are working with customers on a case-by-case basis.

Please understand that delays will improve over the next few weeks as we work with our shipping partners to improve efficiency.

For international customers, please understand that shipping typically takes 2-4 weeks and delays are now common up to 2 additional weeks or more. Delays are impacted by shipping routes and some countries are holding orders at customs for an extended period of time. We're doing our best to optimize for deliveries, but we cannot control how each country handles international deliveries. Please allow an extra week or two for tracking numbers to update.

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