Orders Issues & Returns
Order Cancels, Returns & Exchanges
How do I cancel my order?
How do I return my product?
What is your return and exchange policy?
My order is already shipped, can I still cancel?
My order keeps getting cancelled, why?
Discount Code Questions
I found a discount code after I ordered, can you apply it?
Why isn't my discount code working?
Do you offer a Military Discount?
What if my discount code didn't work?
Why isn't my Amazon discount code working?
What do I do if your site is down?
How do I contact customer support?
How To Clear My Shopping Cart?
My product arrived damaged, what do I do?
Do you have phone support?
I ordered my product on Amazon but your website is cheaper, can you refund me the difference?
Do you offer free shipping?
My package is being sent to the wrong address, how do I correct that?
Am I responsible for customs/duties fees?
What is the standard international shipping time?
How does shipping work?
Where's my package and how do I track it?
My package says it was delivered but I can't find it. What is the next step?
What is the standard shipping time in the US?
What countries do you not ship to?
Where to buy Perfect Keto products in stores?
My package tracking is not updating, where's my package?
Rewards, Subscriptions & Accounts
How do I cancel a subscription?
How do I access my account?
How do I earn and redeem points?
How do I change the order frequency for my subscription?
How do I edit my subscription?
How do subscriptions work?
What is Perfect Keto Rewards+?
How do I update my credit card on my account?
Perfect Keto Product FAQs
General Product Questions
What are your natural flavors?
Keto Trail Mix Ingredients, Price & Product Link
Which products will break my fast?
Can I use your products with hot water?
Are your products organic?
Can Perfect Keto products be used together?
What liquid should I mix with the products?
What products have caffeine?
Are your products gluten-free?
Are your products vegan?
Can I bring your powdered products on airplanes?
Are your products kosher?
Perfect Keto Cookies
How many net carbs are in Keto Cookies?
What is Allulose and why are you using it in Keto Cookies?
Will Keto Cookies break a fast?
What is Erythritol and why are you using it in Keto Cookies?
What makes Keto Cookies unique?
Perfect Keto Keto Bars
Can I find Keto Bars in any stores?
What makes Keto Bars better than other bars?
Can I buy a single keto bar?
What if my Keto Bars arrive melted?
When do Keto Bars expire?
Perfect Keto Nut Butter
Perfect Keto Base
Perfect Keto Electrolytes
Do I need to follow a ketogenic diet to receive the benefits of Perfect Keto Electrolytes?
How do I best use Perfect Keto Electrolytes?
Perfect Keto Whey
Perfect Keto Nola Bars
What is Allulose and why are you using it in Perfect Keto Nola Bars?
Are the nuts used in Nola Bars fried in vegetable oils?
Are Nola Bars keto-friendly?
What makes Nola Bars unique?
Can I use Nola Bars as a meal replacement?
How many net carbs are in Perfect Keto Nola Bars?
Do Nola Bars need to be refrigerated?
How many Nola Bars are in a box?
How are Nola Bars sweetened?
SuperFat Keto Nut Butter
What is the shelf life of SuperFat Keto Nut Butters?
Do the SuperFat Keto Nut Butters need to be refrigerated after opening?
How many net carbs per serving?
What are the ingredients in SuperFat Keto Nut Butter?
Do all of your flavors contain almonds?
Are the nuts raw or roasted?
How many servings in a jar?
SuperFat Keto Baking Mixes
Keto Pancake Mix
What do I need apart from the mix?
What if my Pancakes stick and fall apart?
Can you use an egg substitute in SuperFat Keto Pancake Mix?
Can I make waffles with this mix?
Can the SuperFat Keto Pancake Mix Waffles be frozen after making?
What are the ingredients in Keto Pancake Mix?
Is there any aftertaste or cooling effect from the sugar substitutes in Keto Pancake Mix?
Keto Brownie Mix
What are the ingredients in Keto Brownie Mix?
Can you use an egg substitute in Keto Brownie Mix?
Can I make the SuperFat Keto Brownie mix in muffins tins instead of brownie pans?
How long do the Brownie Mix last after baking? Should they be refrigerated to last longer?
What are the additional ingredients required for SuperFat Keto Brownie?
What types of Keto Baking Mixes do you have?
How many servings do the Keto Baking Mixes have per container?
What are the Keto Baking Mixes macros per serving and serving sizes?
Beauty + Sleep Collagen
How do I use Beauty+Sleep Collagen?
Does Beauty+Sleep Collagen contain melatonin?
What are the ingredients in Beauty+Sleep Collagen?
Is Beauty+Sleep Collagen dairy-free?
When should I use Beauty+Sleep Collagen?
Does Beauty+Sleep Collagen help with sleep?
Is Beauty+Sleep Collagen gluten-free?
Perfect Keto Cereal
The Ketogenic Diet FAQs
How do I get my ketone levels higher?
Is Cyclic Keto an effective strategy?
What is Keto-Adaptation?
What is insulin sensitivity?
Keto Side Effects
Affiliates & Wholesalers
The next step is to reach out to the local courier that made the final delivery. It is typical for DHL to hand off to the local courier(USPS in the US). You can find that tracking code in top right-hand box of your DHL Tracking.
The local courier will be able to tell you if this was a mis-scan and can reach out to the courier on the route. If they are unable to help you locate the package please contact us.
To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen.
Also, you can always just shoot us a direct email at firstname.lastname@example.org.
Our Customer Care team will get back to you as soon as possible.