What is your return and exchange policy?

We accept returns for a full refund or replacement on any product purchased in the last 30 days - even if it has been opened. Our return process is incredibly simple and designed for ease of use. Just follow these simple steps below to return your order for a full refund.

1. Please go to our Returns Center

2. Enter your order number and zip code

3. Choose the reason for a return

4. Print out your return shipping label and mail it out via USPS

5. Wait 3-5 business days for the refund

Important Note: You cannot use the Returns Center if you order a bundle or multipack. If you ordered one of these, please contact our Customer Care Team at help@perfectketo.com.

Wanting a replacement instead?

Please email our Customer Care Team at help@perfectketo.com if you need a replacement within 30 days of ordering. We just need to know the order, product you need replaced, and the reason why 🤗

Still having trouble?

If you're still having trouble finding your answer or need to talk to a human, on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen.

Also, you can always just shoot us a direct email at help@perfectketo.com.

Our Customer Care team will get back to you as soon as possible.

How did we do?

How do I return my product?

My order is already shipped, can I still cancel?

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